Administrative Support Clerk - Clinic - Telus Health

Location: 175 Stillview Ave #155, Pointe-Claire, Quebec H9R 4S3
Status: Casual
Schedule: Monday to Friday

Create exceptional customer experiences for our patients.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Join our team

Our TELUS Health MyCare clinic is looking for an Administrative Support Clerk to join our dynamic and professional team. We offer a pleasant work environment focused on customer service and listening to our patients' needs. Our front-line
team represents the clinic's image, and reflects the customer experience that our visitors can expect. We want to offer a pleasant patient experience and ensure that our patients are seen as promptly as possible.

Why choose TELUS Health clinics?

• Daytime schedule (no evenings or weekends)
• Possibility to work as a full-time or part-time employee at a later date, depending on job performance and availability

Our team and what we'll accomplish together

As an Administrative Support Clerk, your core mission is to support our medical office assistants and provide timely administrative support. Our clinic is a fast- paced environment with friendly and compassionate team members and clinicians. You must demonstrate a strong collaborative attitude, be able to perform multiple tasks simultaneously, and work with a variety of software systems and tools.

What you'll do

• Support front desk team as required, including:
• Greet patients and direct them to the appropriate contacts or services
• Perform registration procedures
• Give information and directives in person and by phone
• Interview patients in order to complete forms, documents and case histories
• Answer phone calls and return voicemails
• Handle referrals and requests from physicians
• Other front desk tasks (e.g. receive and forward mails, receive and forward phone calls)
• Directing patients to the online booking
• Perform general administrative duties

What you bring

• High school diploma
• 1-2 years of experience in a similar position or in office work
• Bilingualism in French and English (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
• Strict observance of the confidential nature of patient information
• Thorough, methodical, detail-oriented
• Self-directed and organized
• Focused on excellence in customer service
• Demonstrated teamwork

Great-to-haves

• Secretarial/Medical secretarial training
• Experience in the medical field

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.