Outreach Support Worker
This posting
This posting will be used to fill 1(one) Auxiliary on-call position, working 75 hours bi-weekly. It will establish a 12-month eligibility list which may be used to fill similar positions.
This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon.
Our team
The Community Outreach Services (COS) team provides Intensive Case Management services to individuals experiencing homelessness/housing insecurity, who live with substance use and/or mental health challenges and often have histories of poverty, trauma, and other complex care needs.
This client-centered, multidisciplinary team's approach to care is rooted in Trauma-Informed Care, Harm Reduction, and Housing First principles. We embrace the spirit of the Final Report of the Truth and Reconciliation Commission of Canada.
The team at COS works alongside clients to provide wraparound services that support them in exiting homelessness sustainably while improving their overall quality of life and independence.
Who we are looking for
The ideal candidate is thoughtful, intentional, flexible, and willing to meet clients where they are at in a non-traditional environment such as shelters, coffee shops and the streets. The candidate works collaboratively with their COS and community colleagues, preference will be given to female identifying candidates, to better serve our female identifying clients, who may have history of trauma with other genders.
Your role
Outreach Workers perform some of the following tasks:
- Outreach into the community - meeting clients where they are at to ensure basic needs are met and assessing and managing client risk through a harm reduction lens.
- Regularly participates in the development, implementation, and monitoring of clients self identified goals with self-determination at the center of decision making and in constant collaboration with COS colleagues.
- Promotion of housing stability through skills teaching, capacity building through education, advocacy and brokerage of services including access to health, housing, income, and other identified community resources
For more information on this job, please Mireille Simon, Supervisor, community outreach services at 867-332-5084 or Mireille.Simon@yukon.ca
For more information about the recruitment process, please contact Dolapo Awobamise, HR Consultant at 867-332-8340 or Dolapo.Awobamise@yukon.ca
Your benefits
In addition to a competitive salary, we offer many additional financial and non-financial benefits.
Your career, your home, your lifestyle
We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.
As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.
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Important application and job requirements
Essential qualifications
Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume
- Recent experience working directly with vulnerable individuals experiencing homelessness and/or housing instability and mental health and/or substance use challenges.
- Recent experience in trauma informed care and best-practices working with high-risk and street-involved individuals.
Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.
It may be helpful for you to review "Prepare your resume and cover letter".
Desired knowledge, skills and suitability
If selected for an interview, candidates should have, and may be assessed on, the following:
- Demonstrated ability to independently plan, organize and prioritize workload and be flexible with a constantly evolving workload.
- Demonstrated ability to work effectively with a high functioning multi-disciplinary team.
- Knowledge and experience with Harm Reduction and Housing First principles and practice.
- Demonstrated ability to provide services from a trauma informed lens.
- Ability to use an electronic case management system.
- Broad knowledge of mental health and substance use disorders.
- Experience in crisis intervention and crisis prevention.
- Excellent interpersonal, conflict management and relationship building skills.
- Effective oral and written communication skills.
- Excellent organizational skills.
It may be helpful for you to review "The job interview process".
Conditions of employment
You must meet the following conditions before being hired, or within the time frame noted.
- Vulnerable Sector RCMP Security clearance,
- Valid Class 5 Driver's Licence,
- TB screening
Job requirements
This job requires you to perform, and/or be exposed to, the following:
To provide outreach supports to vulnerable individuals experiencing homelessness or housing instability. Works primarily in the community and an office setting. Exposure to clients with high levels of complex needs, substance use challenges and direct and vicarious trauma.
Learn more
- For help on creating your E-recruitment profile, email E-Recruitment.clientsupport@yukon.ca or phone 867-667-9453.